Ambitions Consulting Group July 2016 – Present
Under contract via Acro Services and Volt Technical Resources
Started out as I.T. Support Engineer,
- Support a wide range of clients, like law offices, local municipalities, and federal agencies.
- Scripted & automated majority of repetitive work, including server reboots and maintenance checks.
- Provided support remotely and in person.
- Became top contributor of documentation bypassing the founders.
- Modularize computer provisioning process, automated 99% of the process while maintaining customizations for clients.
- Created GitHub repo for version tracking and ease of importing powershell functions in any environment. (https://github.com/AmbitionsTechnologyGroup/ATG-PS-Functions/)
Promoted to Director of Innovation (Really!)
- Became the technical lead of the I.T. Support Group.
- Primary technical trainer.
- Primary escalation resource around the clock for the team.
- Primary infrastructure designer.
- Primary project implementor.
- Responsible for interviewing new personnel.
- Work hand in hand with the I.T. Service Desk Manager as we make an awesome team!
- Developed new clients (I am NOT a salesman, but I love what I do and can’t help offering services when I find someone who could use them).
- Designed organizational and workflow changes that improve the efficiency of the business.
State of New Mexico, Children, Youth & Families Dept. March 2013 – July 2016
Under contract via Acro Services and Volt Technical Resources
- Started out as helpdesk support, promoted to endpoint management
- Developing universal Windows images for cross platform support
- Automating labor-intensive processes through intelligent scripting.
- Providing application, hardware, and network support to over 2,000 employees across 40+ offices Mentoring and training of new employees
- Research and development of new procedures, initiatives, and solutions
- Providing “last stop” customer support, maintaining possession of issues until they are resolved without escalating to anyone else. Go teamwork!
U.S. Army Corps of Engineers August 2011 – February 2013
Service Desk Technician – Under contract via Lockheed Martin
- Provides application, hardware, and network support to over 500 employees across 3 states in support of Lockheed Martin’s contract to provide exemplary IT support to the Army Corps of Engineers
- Streamlined and optimized computer deployment procedures to save the company thousands of dollars in man hours
Zettabyte Systems August 2010 – Current
Founder of Zettabyte Systems
- I am the sole employee and do business as Zettabyte Systems as required
- Businesses and computer owners alike enlist my help
- Great source of experience in handling the out of the ordinary and many customers are repeat customers
NM TeamWorks September 2010 – June 2011
IT Systems Manager
- Responsible for needs of the entire organization as the sole IT systems personnel
- Manage all aspects of the IT infrastructure from the domain to deploying Windows 7
Computer Skills Instructor
- Taught a class average 10 – 15 students for 3 hours a day, 4 days a week
- Responsible for instructing staff in all requested programs skills
NM Commission on the Status of Women September 2010 – June 2011
IT Systems Manager
- On call 24/7 as the sole IT systems personnel responding to any helpdesk request
- Remote in to perform maintenance on their systems
U.S. Air Force December 2009 – September 2010
IT Systems Manager
Server and End User support of AHLTA and CHCS
Worked at Kirtland Air Force Clinic and Holloman Air Force Base Medical Clinic
Used an in house ticket system as well as Active Directory
2Wire / AT&T March 2009 – August 2009
Provided helpdesk/phone support for AT&T’s DSL modem customers
Support included setting up, troubleshooting, and creating trouble tickets for home internet connections Support also included advanced configurations such as port forwarding, designating static IP addresses, setting up sub-nets, and configuring the home portal for bridge mode
Wells Fargo Fall 2008 Under contract via CompuCom
Replaced/Reimaged several hundred computers at several Wells Fargo Bank branches